We stand behind all of our products from any manufacturer defects for 10 years from the date of purchase.  If you have any issues with the construction or performance of your purchase, please contact us at service@pkgshop.com for a return authorization # and we will be able to assist in a replacement or repair.

We strive to keep all customers satisfied with their purchase and happy with the value received for hard earned money spent.  If you are not satisfied with your purchase within 30 days of receipt, or just want a different colour, please contact us at service@pkgshop.com and we will contact you with further instructions.  Please note, we only accept new items for exchange and return, including all packaging.  We do not cover the return freight costs, but will cover any costs in getting you a replacement.