Please email us directly if you would like to request shipping to locations not listed above.
All orders ship via courier and a signature is required upon delivery.
Please ensure your address is correct AND correct phone number is supplied for courier delivery purposes.
No PO Box deliveries please.
Orders will be delivered within 5-10 business days.
Tracking information will be emailed to you for your own tracking purposes.
Whether you bought your PKG product from us or one of our retail partners please contact us directly with any questions, we are happy to help out!
All PKG products come with a full replacement, limited warranty from any manufacturer defects, which includes stitching, zippers, straps, lining, etc.... If it breaks because of something we messed up, we will replace it!
Design wise the bag is fantastic but the quality of the stitching is awful. I've only had the bag since August yet I've already had to cut multiple loose threads. The side pocket zipper stitching came off completely so the zipper is now only half attached.
HI Justin, thank-you for your feedback. We are very sorry for your experience. This is not a typical situation for us and is covered by our replacement warranty, so we will be sending you a new bag. Someone from our service department will be contacting you shortly to confirm your shipping address and colour choice. We apologize for the inconvenience.