FAQs

SHIPPING

  • Orders from this website are ONLY shippable within Canada and the Continental USA
  • International inquiries, please contact us at sales@nice-pkg.com
  • All orders ship via courier and a signature is required upon delivery.
  • Please ensure your address is correct AND correct phone number is supplied for courier delivery purposes.
  • No PO Box deliveries please.
  • Orders will be delivered within 5-10 business days.
  • Tracking information will be emailed to you for tracking purposes.

 

WARRANTY

  • Whether you bought your PKG product from us or one of our retail partners please contact us directly with any questions, we are happy to help out! 
  • All PKG products come with a 1 year, limited warranty from any manufacturer defects. Please email us with any warranty concerns.
  • If your product was purchased on our website and you would like to return or exchange your current product please email us directly to make the appropriate arrangements. 
  • We will only accept new product still in packaging for return or exchange.

 

PAYMENT TERMS

Please note that all products on this site are in US dollars (USD) and will be billed in USD regardless of your location.

PKG does not control currency fluctuations.  Credit card companies are responsible for the dollar exchange which will show on your statement.

Contact us if you have any questions