Whether you bought your PKG product from us or one of our retail partners please contact us directly with any questions, we are happy to help out! 

All PKG products come with a full replacement, limited warranty from any manufacturer defects. Please email us with any warranty concerns.

If your product was purchased on our website and you would like to return or exchange your current product please email us directly to make the appropriate arrangements. 

Orders from this website are ONLY shippable within Canada and the Continental USA. 

Note, we do not ship to Hawaii or any other USA territories. 

Please email us directly if you would like to request shipping to locations not listed above.

International inquiries, please contact us at sales@pkgshop.com

All orders ship via courier and a signature is required upon delivery.

Please ensure your address is correct AND correct phone number is supplied for courier delivery purposes.

No PO Box deliveries please.

Orders will be delivered within 5-10 business days.

Tracking information will be emailed to you for your own tracking purposes.

Please note that all products on this site are shown in your local currency, based on the market retail prices in your area.  As you will see at checkout, all billing on this site is processed in USD at the daily exchange rate.

PKG does not control the exchange rate or currency fluctuations.  Credit card companies are responsible for the dollar exchange which will show on your statement.  

Please feel free to contact us if you have any questions!

sales@pkgshop.com